FAQs
How long does shipping take?
Orders are processed within 1–2 business days (Monday to Friday). After dispatch, delivery typically takes 3–7 business days depending on your location. Most customers receive their orders within 4–7 business days.
What is your order cut-off time?
Our daily cut-off time is 2:00 PM (EST – Toronto). Orders placed after this time will be processed on the next business day.
Do you offer express shipping?
Yes, express shipping is available for eligible orders and typically delivers within 1–2 business days. Shipping options and rates are shown at checkout.
Where do you ship from?
All orders are shipped from our location at 1666 Drummond Concession 7, Perth, Ontario, K7H 3C8, Canada.
Do you ship internationally?
Currently, we ship within Canada only.
Can I pick up my order in-store?
Yes, we offer free local pickup at our Perth location. Orders are usually ready within 1 business day, and you will receive an email notification when your order is ready.
What are your pickup hours?
Pickup is available Wednesday to Saturday from 9:00 AM to 5:00 PM and Sunday from 11:00 AM to 5:00 PM.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
What is your return policy?
We offer a 7-day return policy. Items must be unused, in original condition, and include all packaging and accessories. Please contact us before returning any item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos and details. We will review the issue and offer a replacement, repair, or refund.
Do you sell genuine products?
Yes, we sell genuine, high-quality tools sourced from trusted manufacturers in North America, Europe, and other global suppliers. We only list items that are in stock and available.
Can I change or cancel my order?
If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible.
How can I contact you?
You can reach us anytime at info@cardontools.ca or call +1 613-326-0007. Our support team is available Monday to Friday, 09:00 AM – 08:00 PM (EST), and we aim to respond within 1 business day.